Shipping policy

Every Orave order is carefully prepared and shipped with full tracking.

Where we deliver

We currently deliver to addresses in the United Kingdom.

Delivery cost

Tracked delivery is free on UK orders that include The Trio (3 kits). For all other UK orders, tracked delivery costs £6.90.

Delivery time

Orders are delivered within 7 to 10 days of being placed. During peak periods such as Christmas, carriers may take slightly longer.

Tracking

As soon as your order ships, we email you a tracking link so you can follow your parcel.

Delivery address

Please check your address carefully at checkout. If you notice a mistake, contact us as soon as possible through our Contact page and we will do our best to update it before your order ships.

Late or missing parcels

If your parcel has not arrived within 15 working days of your order, please contact us with your order number and we will investigate with the carrier and send a replacement or refund if it is lost.